Fancy-Dress Returns Policy

We do try and describe each item as fully as we can, but, sometimes when you receive an item, it just isn't what you wanted. Returning an item to us is very easy, all we ask is...

• You contact us to get a 'Returns Reference' number
• You return the item with its packaging complete
• The item does not have any smell on it - including body odour, smoke or perfume
• The item does not have any make up on it
• The item has not been altered, or washed in any way.

We recommend that any item sent back to us is sent by a recorded method. This means you will be able to see when we have received the item. If an item is not sent back by a recorded method and it is lost en route we will be unable to offer any form of compensation. Shipping costs back to us are to be borne by the customer.

Please Note: Due to hygiene reasons, we do accept returns on the following items...

• Wigs - if packaging has been opened. Please be aware that some costumes do come with wigs in a sealed bag. If the sealed bag is opened, the entire costume cannot be returned.
• Tights, stockings, socks and over the knee hold ups
• Knickers
• Cigarette Holders & Pipes
• Cigarettes or cigars
• Teeth
• Body Piercings
• Eyelashes
• Opened make up or special effects cosmetics
• Beards & Moustaches
• Any other item where hygiene may be an issue

Call us on ........... TBC , or email (icon please) for your Returns Reference Number

Put your Return Reference Clearly on the address label
Send your item, securely packaged to:

Fancy-Dress.net
Willow Acres
Rectory lane
Battlesbridge
Wickford
Essex
SS11 7QR

If you want to cancel your order before it is shipped you must...

• Contact us by telephone ASAP as we have various shipping collections throughout the day. You must then confirm this telephone conversation in writing.

We will refund you the full amount, including postage. If your item has already been shipped, then please look at the Returns Policy, above.

Refunds

Refunds are issue the same way payment was taken. So if you have paid via Paypal, this is how you will be refunded. Refunds are normally issued within 1 week (and often the next working day).